If you have applied for a passport book and a passport card, you will receive your newly issued US passport book and citizenship documents together in the selected processing time. Your passport card will be delivered 10-15 days later to the shipping address provided on your DS-82 or DS-11 application.

If you reside in the Washington, DC area, you could pick it up from our office at 5 PM. If you are out of the area, you could receive it as early as 8:30 AM the following day via FedEx First Overnight. If you need faster delivery, we can help you arrange FedEx Same-Day Delivery Service or airport-to-airport courier service. We will help you find the best solution to your travel needs.

When you submit your documents through the post office or US mail, your documents are sent to the National Processing Center and are handled on a "first-come, first served" basis. However, when you use our service, we hand-deliver your documents to the Passport Office, so your application does not have to wait in line behind other pending applications. A passport agent handles your application on the spot, and your passport is processed in the selected time frame.

Rest assured that over 99% of our customer's applications are completed within the requested processing time. In the rare instance that the Passport Office requests additional documentation, more than 90% of our applications are completed within 1-2 business days of the date that we receive the requested documents.

Please follow the application instructions exactly as provided on www.apvi.com. In addition, we recommend that you build in an extra "cushion" of 1-3 days to protect yourself from unexpected delays.

For routine service, contact the Vital Statistics office in the state where you were born. For expedited processing of your certified birth certificate, you can also contact www.vitalchek.com/.

Contact the US Citizenship and Immigration Services at http://www.uscis.gov/ or call 1-800-375-5283.

If you were born in the US and there is no birth record on file, you will need several different documents to substantiate your citizenship. You will need:

A letter of no record found issued by a Vital Statistics official from the state of your birth with your name and what years were searched for your birth record.

In addition, you will need early public records to prove your birth in the US. If you were born outside the US and your US parent(s) did not register your birth at the US embassy or consulate, you may apply for a U.S. passport. You will need:

• Your foreign birth certificate that includes your parent(s) names; and
• Evidence of your parent(s) US citizenship; and
• Your parent(s) marriage certificate

The documents above are considered SECONDARY PROOF of US Citizenship. The Passport Office reserves the right to request additional documents to confirm your US citizenship. When applying for a passport via secondary documents, please allow additional processing time.

We understand your desire to keep your documents in your possession. However, the State Department must verify that all citizenship documents are authentic to process US passports. Photocopies do not contain the stamps, seals, and other invisible markings that confirm the document as authentic.

The Passport Office requires the online version of the application form to provide you the fastest turnaround time. This is because the online version creates a scan-able barcode, eliminating the need for manual data-entry. Handwritten applications will not be accepted at the Passport Office.

The Passport Office retains the right to request appropriate documentation to prove your US citizenship and/or establish your identity. In over 99% of cases, the documents that you have provided will be sufficient to process your passport. In rare cases, the Passport Office may request further documentation, such as early childhood records (church, school, immunization/medical, etc.); elementary or high school yearbook photos; notarized affidavits from blood relatives; and/or other formal documents (W-2 forms, social security card, etc.).

You should keep your canceled passport in a safe place where you store other important documents. Even though your canceled passport cannot be used for travel, you can use it as proof of citizenship should your current passport become lost, stolen, or damaged.

We understand your desire to work with a company that you can trust. For this reason, we urge you to confirm our "A+" rating with the Better Business Bureau. We've processed hundreds of thousands of passport and visa applications, and we have always maintained a superb record. We will always do everything in our power to preserve our excellent customer service record.

We hold ourselves to the highest standards of customer service and do what is best for our clients. Through careful and active attention to our customers' needs, we have developed the most innovative, easy to use, and systematic website that prevents processing delays. Please follow these steps carefully, and delays should not occur. In the unlikely event that APVI does not return your completed passport or visa to you in time for your trip, we will offer a full or partial refund of all APVI service fees paid (excluding fees paid to the Department of State or Foreign Embassies) UNLESS such delay is caused by circumstances beyond our control. Such circumstances include:

• Delay caused by missing requirements (i.e., photos, Letter of Authorization, payment, unsigned application, etc.)
• Delay caused by shipping companies;
• Delay caused by internal operations of the Department of State or Foreign Embassies;
• Delay caused by the suspension of a passport or visa application by the Department of State or Foreign Embassies.

Your passport application is likely to get suspended if:

• You are behind in child support payments;
• You owe the government a repatriation loan and/or are behind in student loan payments;
• You are on probation which restricts international travel;
• Additional documents are requested by the passport office (additional ID, high school yearbook, etc.) to confirm your identity and/or proof of citizenship further.